Website Scrolling Issue? We Can Help!

  • Wednesday, 13th November, 2024
  • 07:01am

Scrolling Issue?

 

Valued Client,

We have identified a common issue that may be affecting your website’s scrolling behavior. If you are experiencing:

  • Jagged or choppy scrolling
  • Delayed response when scrolling
  • No response when attempting to scroll

This may be due to a deprecated function in Elementor’s JavaScript files. The Scroll utility, located in /dev/js/frontend/utils/scroll, is no longer supported and may interfere with smooth scrolling on your site.

 

How to Resolve

 

To fix this issue, simply open a support ticket with the subject line: Help With Website Scrolling Issue. We’ll provide a straightforward code snippet that will resolve this for you.

 

  • Clients on our Management Plan: We will implement this fix for you as part of our service.
  • Self-Managed Clients: We’ll guide you on how to add this code yourself.

 

This fix is provided free of charge to all our clients.

Thank you!

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