Client Freedom & Transparency
Offboarding Policy
Our offboarding procedure ensures a smooth, respectful, and zero-friction transition for clients migrating digital assets away from our servers. We believe in complete client freedom with zero lock-in.
This policy outlines the clear and professional procedure for offboarding clients transitioning website hosting, application services, or domain names away from Creative Yadley.
Our commitment is simple: we believe in complete client freedom. You will experience zero hostility, zero artificial delays, and zero lock-in penalties. We ensure a smooth, dignified handoff of all your digital assets.
This policy covers all digital assets hosted or registered through Creative Yadley, including:
- Website and application files, code repositories, and configuration assets.
- Full database exports (MySQL / MariaDB SQL dumps).
- Uploaded media, documents, and content libraries.
- Domain name transfers and DNS records.
To initiate a seamless transfer, follow these straightforward steps:
- Submit an Offboarding Request: Open a cancellation ticket in your Client Area with your desired transition date.
- Comprehensive Data Archive: Our team will generate and provide a secure download link for your complete archive, including full web files and database dumps.
- Domain Release & EPP Codes: If your domain is registered with us, we will unlock the domain and provide your EPP transfer authorization code immediately.
- DNS Transition Window: We keep your hosting active until your new host confirms successful migration, preventing any downtime during DNS propagation.
- Clean Account Closure: Once you confirm the transition is complete, recurring subscriptions are cancelled with no residual charges.
If your new hosting provider or IT team requires specific server-side specifications (PHP version, database collation, server configurations), our support team is happy to provide the necessary details upon request.
For any questions regarding offboarding, please open a ticket through your Client Area Support.
