Client Area / Terms of Service

You agree to use Creative Yadley's platform, servers, and services only for lawful commercial and professional purposes. Prohibited activities include, without limitation:

• Hosting, distributing, or transmitting pornographic, hateful, defamatory, or unlawful content.
• Deploying software intended for deep web, dark web, or malicious network obfuscation.
• Distributing malware, unauthorized cryptocurrency miners, phishing schemes, or spam.
• Infringing upon any third-party trademark, patent, trade secret, copyright, or intellectual property right.

Creative Yadley reserves the right to immediately suspend or terminate any account or hosted service found in violation of these standards.

We provide enterprise-grade cloud hosting infrastructure backed by high-speed server clusters, multi-tier firewalls, and continuous monitoring. We maintain a target 99.9% network uptime on all active hosting accounts.

Uptime metrics exclude scheduled maintenance windows (announced in advance via the Announcements section of your Client Area), circumstances beyond our reasonable control (force majeure, external network backbone outages), and account suspensions resulting from overdue invoices or terms violations.

At Creative Yadley, we engineer tailored digital solutions spanning bespoke websites, custom full-stack web applications, e-commerce systems, and client portals. We do not use closed, proprietary drag-and-drop website builders like Wix or Squarespace. Every project is built using modern, open, and scalable technology stacks tailored to your business needs.

Technology Stack & Environment

Our work spans modern web stacks—ranging from custom web applications and reactive frameworks to robust managed CMS platforms (WordPress, Shopify) where content management fits the project. All active development is conducted on our secure studio staging environments with version control and automated checks to guarantee quality and integrity.

Project Sprints & Delivery Timelines

We work in focused, dedicated delivery sprints. For custom websites and sprints, work typically initiates on your confirmed studio booking date (as shown in your Client Area). Standard design delivery targets a 14-day sprint, with adjustments communicated upfront for custom web applications, complex integrations, or content-heavy catalogs.

Review & Revisions Period

Upon initial deployment, you receive a dedicated 14-day review window to test, review, and submit revision requests through your Client Area workspace. Keeping momentum during this window ensures rapid deployment and high focus. If you require extra time, simply notify us via a ticket so we can accommodate your schedule.

Asynchronous Communication Channels

To preserve our design team's deep technical focus and ensure a verifiable audit trail for every requirement, all project communication, briefs, asset uploads, and feedback are handled asynchronously through your Client Area workspace, support tickets, and email. This written record prevents ambiguity, keeps project timelines on track, and ensures every developer on the project has immediate access to your instructions.

Every completed custom website and web application delivered by Creative Yadley includes a comprehensive 30-day post-launch warranty starting from the handover date.

During this warranty period, our team will promptly investigate and resolve any display bugs, functional glitches, or layout defects resulting from our development at no additional charge. The warranty does not cover issues introduced by subsequent client modifications, third-party plugin installations, or uncoordinated core alterations.

Where your project requires third-party services (such as Stripe, PayPal, payment gateways, Google Maps, CRM integrations, or transactional email services), these services are subject to their respective terms and subscription costs.

You maintain direct ownership of your external accounts. Creative Yadley integrates these APIs securely using environment credentials and least-privilege access principles.

For clients enrolled in our ongoing Management & Care plans, Creative Yadley actively oversees:

• Software & Dependency Updates: Regular, safe application updates, plugin patching, and core security upgrades.
• Uptime & Performance Monitoring: Continuous monitoring to detect slowdowns or service interruptions.
• Cloud Backups: Automated daily backups with offsite replication and one-click restoration.
• Routine Content Changes: Minor text, image, and page updates as outlined in your management plan tier.

For clients on self-managed hosting plans, ongoing software maintenance, updates, and custom development tasks remain the responsibility of the client or can be requested on-demand as separate sprints.

To ensure transparent service delivery, we distinguish clearly between hosting infrastructure and custom software development:

• Included in Hosting: Server infrastructure uptime, hardware maintenance, server-level security and DDoS protection, SSL certificate generation, DNS management, and server technical support.
• Separate Development Scope: New feature additions, custom design redesigns, major architectural overhauls, or third-party troubleshooting outside our hosting environment are quoted separately or handled via studio sprints.

Tutorials, guides, and documentation are always accessible in the free Knowledgebase in your Client Area.

All fees for services, studio sprint deposits, hosting renewals, and domain registrations are processed transparently through your WHMCS Client Area. Invoices are issued electronically with automated reminders prior to renewal dates.

Hosting services and domain names renew automatically unless cancelled via the Client Area before the renewal billing cycle. Invoices that remain unpaid past their due dates may result in temporary automated service suspension until resolved.

Every domain registered or managed through Creative Yadley includes Free Privacy Protection for life, DNSSEC support, and full DNS record control (A, CNAME, MX, TXT, SRV) directly in your Client Area.

You retain full legal ownership of your domains at all times. Domains may be transferred to any ICANN-accredited registrar of your choice after the standard initial 60-day ICANN lock period upon request of an EPP authorization code.

Upon final settlement of all project invoices, you own 100% of the custom design assets, final application code, graphics, and content created specifically for your project.

Creative Yadley retains ownership of its underlying proprietary tools, reusable component libraries, and pre-existing frameworks. We reserve the right to showcase completed client work in our design portfolio and case studies unless bound by a non-disclosure agreement.

Should you ever choose to migrate your hosting to another provider, Creative Yadley ensures a seamless and courteous transition in accordance with our Offboarding Policy.

We provide full database dumps and complete file archives upon request. No lock-in fees or transition penalties apply.

While Creative Yadley maintains robust multi-tier firewalls, automated malware scanners, and encrypted backups, you are encouraged to maintain independent backups of critical client data. Creative Yadley shall not be liable for indirect, incidental, or consequential damages resulting from unauthorized third-party access, internet backbone failures, or force majeure events.

This Agreement constitutes the entire agreement between you and Creative Yadley and supersedes all prior proposals, agreements, or representations.