Knowledgebase

We’re excited to support you as you begin using your new Webmail email account with us. This guide explains how email sending works on shared hosting, what limits apply, and how to ensure your messages reach your audience reliably.

Our goal is simple: to help you communicate effectively while protecting your domain’s reputation and deliverability.

Why Email Sending Limits Exist

All shared hosting environments, including ours, use automated protections called rate limits. These limits prevent any single account from sending too many emails too quickly.

These protections help:

• Prevent your domain from being flagged as spam
• Ensure reliable delivery for all clients
• Maintain the server’s reputation
• Reduce the risk of blacklisting

These limits are standard across the industry and apply to all Webmail accounts.

What Webmail Is Designed For

Your Webmail account is perfect for:

• ✅ Small group emails
• ✅ Internal team messages
• ✅ One‑to‑one communication
• ✅ Occasional announcements to a small list

It is not designed for:

• ❌ Newsletters
• ❌ Community blasts
• ❌ Mass announcements
• ❌ Repeated bulk sending
• ❌ Email marketing campaigns

Attempting to send large batches of emails, even in smaller groups, can trigger automatic blocks or “rate limiting.”

Our Server-Level Email Sending Limits

Below are the most relevant limits currently configured on our shared hosting servers:

Per Creative Yadley's server #7, as of 21 June 2022

Even when limits appear “unlimited,” the server still enforces:

1. Burst‑Rate Throttling

• This simply means the server slows you down if you try to send too many emails too quickly.
• It’s like a traffic light: If too many cars rush through at once, the light turns red to prevent a pile‑up.

Why it matters:

• Sending large batches too fast can make your domain look like a spammer, so the server automatically spaces things out.

2. Spam Heuristics

This is the server’s built‑in “spam detector.” It scans outgoing emails for patterns that look suspicious, for example:

• Identical messages sent to many people
• Missing authentication (SPF/DKIM)
• Messages with certain keywords
• Emails sent in rapid bursts

Why it matters:

• If your message looks like spam, the server may block it to protect your domain reputation.

3. Bulk‑Send Pattern Detection

This protection watches for behavior that resembles mass emailing, such as:

• Repeating the same message over and over
• Sending to many different recipients in a short time
• Sending to long lists of Gmail/Hotmail/Yahoo addresses

Why it matters:

• Webmail is designed for everyday communication, not newsletters.
• When the system detects “newsletter‑like” activity, it may stop the emails from going out.

4. IP Reputation Scoring

Every server has a “reputation score,” similar to a credit score. If too many bulk emails are sent from the same server:

• Outlook may block it
• Gmail may distrust it
• Yahoo may send everything to spam

Why it matters:

• Even if your email is legitimate, sending too many messages can hurt the server’s reputation and affect everyone using it.

5. Silent Drops for Suspicious Messages

Sometimes the server quietly discards an email without sending a bounce message. This happens when:

• The message looks unsafe
• The sending pattern resembles spam
• The server is protecting itself from blacklisting

Why it matters:

• You may not receive an error, but the email never reaches the recipient.
• This is why bulk sending from Webmail is unreliable.

Recommended Sending Limits for Webmail

If you must send multiple emails from Webmail, please follow these conservative guidelines:

• 20–50 emails per hour
• Space batches 10–30 minutes apart
• Stop immediately if you receive bounce‑backs or “undeliverable” notices

These limits are not restrictions we manually set. They are built‑in protections on all shared hosting servers worldwide.

Why Bulk Emails Bounce or Fail

Bulk emails may fail due to:

• Server rate limiting
• Bulk‑send detection
• Sending too many emails too quickly
• Repeated sending patterns that resemble spam
• Poor IP reputation (common on shared hosting)
• Missing or incorrect SPF/DKIM/DMARC authentication

When this happens, the emails are rejected before they ever reach your recipients.

The Best Way to Send Bulk Emails

For newsletters, announcements, or any list larger than 50 recipients, we strongly recommend using a dedicated email marketing platform such as:

• MailerLite
• MailChimp
• Constant Contact
• Brevo (formerly Sendinblue)

These platforms provide:

• Bounce handling
• High deliverability
• Beautiful templates
• Automatic throttling
• Analytics and reporting
• Unsubscribe management
• Compliance with anti‑spam laws

What We Can Help You With

We’re here to support you with:

• DNS record updates
• Troubleshooting bounce messages
• General guidance on best practices
• Domain authentication for MailChimp/MailerLite

What You Are Responsible For

To keep your account secure and compliant, you are responsible for:

• Managing your mailing lists
• Ensuring your recipients have opted in
• Creating and sending campaigns in MailChimp/MailerLite
• Managing contacts from your email client or address book

Final Thoughts

• Your Webmail account is a powerful tool for everyday communication, and when paired with a dedicated email marketing platform, you’ll enjoy the best of both worlds: reliable personal email and professional‑grade bulk sending.
• If you need help connecting your domain to MailChimp or MailerLite, or if you’re unsure which option is best for your organization, our team is always here to guide you. 
• We’re also happy to assist with DNS record updates (TXT, CNAME, SPF, DKIM, DMARC) for any domain hosted/managed by us.