When your project launches with Creative Yadley, our relationship does not end at deployment. Every custom website and landing page project includes 30 days of comprehensive post-launch warranty support to ensure your digital asset performs flawlessly under real-world traffic.
1. What Is Included in Your 30-Day Warranty?
The purpose of the 30-day warranty is to protect your investment and guarantee that everything we built functions exactly as agreed during your sprint.
Included warranty coverage covers:
- Defect & Bug Corrections: Fixing any functional errors relating to agreed specifications (e.g., forms not submitting, broken buttons, mobile navigation glitches).
- Responsive Layout Stabilization: Fine-tuning visual anomalies across specific devices, screen resolutions, or modern mobile browsers (Chrome, Safari, iOS, Android).
- Link & Redirect Validation: Repairing broken internal links or navigation routes delivered during the project build.
- Server Performance & SSL Verification: Ensuring security certificates and server caching are operating smoothly post-launch.
2. What Is Not Included Under Warranty?
To keep support responsive and fair, warranty support strictly covers defects in the delivered work. It does not cover ongoing maintenance, new creative work, or third-party interventions.
Excluded from Warranty:
- New Features or Pages: Requesting new page designs, additional sections, or new functionality.
- Ongoing Copy & Image Updates: Regular content swaps (these are covered separately under our Monthly Content Updates service).
- Third-Party Modifications: Any bug or layout break caused by client-installed plugins, theme edits, or code modifications made outside Creative Yadley's delivery team.
- External API or Platform Changes: Breaking changes caused by third-party services (e.g., Stripe API deprecations, domain registrar DNS failures, or social media embed outages).
3. How to Submit a Warranty Request
If you notice a layout glitch or technical bug during your 30-day warranty window:
- Log in to your Creative Yadley Client Area.
- Navigate to Support → Open Ticket.
- Select the Technical Support / Warranty department.
- Provide the exact URL, device/browser details, and a screenshot or short description of the issue.
- Our technical team investigates and deploys fixes within our standard support window (typically 24–48 business hours).
4. What Happens After 30 Days?
Following the 30-day warranty period, your website transitions into regular maintenance:
- For recurring routine adjustments, content edits, and graphic updates, we recommend our Monthly Content Updates service.
- For major feature additions, page expansions, or rebrands, you can schedule a new sprint directly through the Bookings Portal.
