Client Area / Server Status

Hello Clients!

• A critical security vulnerability has been identified in cPanel software, affecting all supported versions. This issue involves an authentication exploit that could potentially allow unauthorized access to the control panel.
• As a precaution, we have applied firewall rules to block access to TCP ports 2083 and 2087, which means cPanel and WHM interfaces are temporarily unavailable.

Impact:

• Restricted access to the cPanel and WHM control panels
• Webmail, Webdisk, and SSL connections may be unavailable during this period

Maintenance Window:

• Ongoing until cPanel releases and we apply the official patch. We estimate this should take 3 hours maximum.
• Our team is closely monitoring the situation and will deploy the patch across all servers as soon as it becomes available.
• Access will be restored immediately once the fix is in place.
• We sincerely apologize for any inconvenience and thank you for your patience as we prioritize the security of your services.

Kind regards,

Creative Yadley Support Team

Update @ 6:35 PM EDT | 22:35 UTC

• We are glad to let you know that cPanel has released a patch note with the fix, and we are already in the process of applying it.
• The ETA is around 2-3 hours. Your patience is highly appreciated.

Resolution

cPanel has pushed out a patch for the following versions: 

11.110.0.97
11.118.0.63
11.126.0.54
11.132.0.29
11.136.0.5
11.134.0.20

We are now running the necessary commands to retrieve the patched version. We are making good progress!

Update @ 10:04 PM EDT | 02:04 UTC
The fix has been successfully applied to 6 out of 7 of our servers. The ETA for the next update for the remaining server (Server7.creativeyadley) is ~30 minutes.

Update @ 10:42 PM EDT | 02:42 UTC
The fix has been successfully applied to all 7 servers. All our systems are now fully operational, and you can log in as normal again. Thank you for your patience and understanding!

Dear Valued Clients,

We want to inform you that Amazon Web Services (AWS) is currently experiencing widespread connectivity issues affecting many online services worldwide. This global outage may impact some of our services, including our mailing services, which could experience delays or temporary interruptions.

Please rest assured that our team is actively monitoring the situation and working diligently to minimize any disruption to your services. We are in close contact with AWS and will implement any necessary measures to ensure continuity wherever possible.

We understand how important reliable service is to your business, and we're committed to keeping you informed every step of the way. We will provide further updates as AWS works to restore full service.

Thank you for your patience and understanding during this time.

Best regards,

The Creative Yadley Team

Beloved Clients

We are excited to inform you that we have completed a major server migration as of April 17, 2025.

This upgrade is part of our ongoing commitment to delivering faster, more reliable, and more secure hosting experiences for all our clients. The new infrastructure features:

• 4× increased memory capacity

• 2× larger and faster SSD storage

• Enhanced server-side caching and I/O performance

• Improved site response times across all locations
  
  

We’re confident these improvements will result in noticeably better performance for all hosted websites, especially during traffic spikes.

Impact: There was minimal downtime of 1 minute 17 seconds experienced by a small number of users during the migration window. 

Important for External Domain Users (e.g. Wix, GoDaddy, Namecheap)

If your domain is managed externally (outside Creative Yadley) and you manually point DNS records, please update your A record to our new IP address:

New IP Address: 66.29.147.164

Ensure this IP is reflected in your DNS to avoid any service disruption. If you require assistance with DNS updates, our Support Team will be happy to guide you. Just say the word! We appreciate your patience during this transition and look forward to bringing you even greater service quality moving forward.

Our Valued Clients,

Please be informed that the scheduled hardware maintenance on the Creative Yadley Shared Servers CY32 and CY33b will take place on Thursday, February 10, 2022, at 2:30 AM EST | 07:30 UTC. It will ensure that the servers continue to deliver optimum performance.

Affected clients: Only clients in Cheyenne, Wyoming in USA, Hull (Gatineau), Québec in Canada and Bernkastel-Kues in Germany
Maintenance window: 2 hours and 30 minutes;
Expected downtime: up to 2 hours.

We sincerely apologize for the inconvenience that you may face. We will do our best to minimize the downtime.

As soon as the maintenance starts, you will be updated regularly via your Client Area.

Kind regards,
Creative Yadley Support Team