Knowledgebase

• If your Elementor Widget Panel is stuck with a continuously spinning “Loading” icon, don’t worry!
• This is a common issue that can usually be resolved with a few troubleshooting steps.
• It often occurs due to resource limitations, plugin conflicts, or specific server configurations.
• This quick tutorial will walk you through the process step by step, in a beginner-friendly way.

Step 1: Verify System Requirements

Elementor has specific system requirements that your website must meet to function properly. To check this:

1. Go to Elementor > System Info in your WordPress dashboard.
2. Look for key items such as:
   • PHP Version: Elementor requires PHP 7.4 or higher. If your version is outdated, contact your hosting provider to upgrade it.
   • Memory Limit: Ensure your memory limit is at least 128 MB (256 MB is recommended).
3. Review other indicators in the System Info section that might highlight issues, like missing extensions or low server resources.

Step 2: Update Everything

Keeping your tools up-to-date is critical to avoid compatibility issues. Here’s how:

1. Navigate to Dashboard > Updates in your WordPress admin area.
2. Click Check Again to ensure no updates are overlooked.
3. Update the following components if updates are available:
   • Elementor and Elementor Pro (if applicable)
   • WordPress core
   • Your active theme
   • Any other plugins you’re using

Step 3: Check for Plugin Conflicts

Plugins can sometimes interfere with Elementor. To identify the culprit:

1. Go to Plugins > Installed Plugins.
2. Deactivate all plugins except Elementor and Elementor Pro.
3. Check if the Widget Panel loads correctly.
   • If it does, reactivate plugins one at a time while testing Elementor after each activation.
   • When you find the conflicting plugin, contact its support team or look for an alternative.

Step 4: Test with a Default Theme

Themes can also cause conflicts. To rule this out:

1. Go to Appearance > Themes.
2. Temporarily activate a default WordPress theme like Twenty Twenty-One.
3. Check if the Elementor Widget Panel works.
   • If it does, the issue lies with your theme. Contact the theme’s developers for assistance or consider switching to a more compatible theme.

Step 5: Contact Your Hosting Provider

If none of the above steps resolve the issue, it might be server-related. Reach out to your hosting provider (or to us, if we're hosting your site) and request the following:

1. ModSecurity Logs: Ask them to check if ModSecurity rules are blocking Elementor and resolve any issues.
2. PHP Zlib Extension: Ensure this extension is enabled on your server, as Elementor relies on it.
3. Increase max_input_vars: Sometimes, the default value is too low. Ask your hosting provider to increase it to 3000 or higher.

Additional Tips

• Clear Your Browser Cache: A simple cache issue can sometimes be the culprit. Clear your browser cache and try again.
• Use the Elementor Safe Mode: This isolates Elementor from potential conflicts. Go to Elementor > Tools > Safe Mode to enable it temporarily.

Need Further Help?

• If you’re still stuck after following these steps, don’t hesitate to contact us.
• Open a support ticket with details of the issue, and our team will assist you in resolving it.