If your Elementor Widget Panel does not load and has the continuously spinning “Loading” icon, as shown in the image below, this is generally due to a resource issue, a conflict with another plugin, or a setting that only we as your hosting provider can do.
Please follow the steps below to troubleshoot and resolve this issue:
1. Ensure you meet the system requirements. You can check if your system meets these requirements by going to Elementor > System Info. Two of the main things to check are the PHP version and memory limit, but also take note of any other items that might indicate a problem.
2. Make sure you are using the most updated versions of Elementor, Elementor Pro (if you are using that), WordPress and your theme. Sometimes it isn't obvious that there is an update available. Go to Dashboard > Updates and click the Check Again button to be sure.
3. Deactivate all of your plugins except Elementor and Elementor Pro. If this solves the problem, reactivate each plugin one by one, until you spot the problematic plugin. If found, contact that plugin's developers for help, or use a different plugin.
4. Switch your theme (temporarily) to a default WordPress theme such as Twenty Twenty to see if your theme is causing an issue. If so, contact the theme’s developers for help, or use a different theme.
5. If the problem persists, open a support ticket and ask us to provide you with ModSecurity error logs and resolve any problems from it. Also, ask us to make sure the PHP Zlib extension is enabled on your server.
In some cases, you may need to increase the value of max_input_vars. Please ask us to help with this.
