Frequently Asked Questions

Do I really need a website?

Yes, you do.

A website is like a 24/7 salesperson working tirelessly to promote your business, attract new customers, and provide valuable information to existing ones. It’s a digital storefront that’s always open, allowing potential clients to explore your offerings at their convenience. Additionally, it helps establish your brand as legitimate and trustworthy.

Can I pay in installments?

Yes, you can! We offer flexible payment options through Klarna, Afterpay and Affirm. When you’re ready to checkout, simply select one of these payment methods. They’ll break down your total into smaller, interest-free installments.

For example, if you’re purchasing a $300 Ready-Made Website, Klarna might offer the option to pay in 4 installments of $75 each. This makes it easier to manage your budget.

Please note: There might be transaction fees associated with using Klarna, Afterpay or Affirm. You can find more details about these fees on their respective websites:

Klarna: How Klarna Works
Afterpay: How Afterpay works
Affirm: How Affirm Works

What platform do you design on?

We build all our products on WordPress, a powerful and versatile platform. This means your website is scalable to grow with your business, easy to manage, and affordable. Plus, you’ll have access to a vast ecosystem of plugins and themes to customize your site exactly how you want it.

Can you revamp my current website?

Yes, we love revamps! Here’s how our revamp/redesign process works:

1. Comprehensive Website Review: We’ll start with a thorough analysis of your current website, identifying areas for improvement and opportunities for growth. Once that’s done, we’ll create full backups to ensure your existing site is safe.

2. Staging Environment Setup: We will then create a secure staging environment. This is a replica of your website where we can rebuild it without causing any downtime. Your current website will remain fully functional during the redesign.

3. Redesign & Rebuild: We’ll redesign your website from the ground up on our hosting platform, incorporating all the improvements. Once ready, we’ll provide a preview link so you can see the new design.

4. Migration: Once you’re satisfied with the new design, we’ll migrate the new site to replace your existing website. This migration will be a smooth transition and there will be minimum to no downtime of your website.

Sounds like a plan? 😊

If this sounds good, click the green ‘Get A Website’ button at the top right of your screen to get started!

How long does the design process take?

The typical turnaround times for our services are:

Ready-Made Website, Landing Page, or One-Page Website: Installation takes up to 72 hours, and customization takes 1 day per page.
Custom Website: Installation takes up to 72 hours (setting up hosting, domain, etc.). Customization for each page depends on complexity and can take 1 to 2 days per page.

Please note: Timelines may vary depending on the complexity of your project. If any additional time is needed, we’ll provide an adjusted timeline accordingly.

I have an idea. Can you call me to discuss?

Sorry, we don’t offer phone support.

We rely on written communication to ensure clarity, track progress, and avoid misunderstandings. This also allows us to share screenshots, keep detailed records, and provide the best possible support.

Our support system is primarily handled through tickets, emails, live chat, and private workspaces via Google Workspace.

Will I retain ownership of the completed website?

Once the design is finished, you’ll have full ownership and control over it. We’ll provide you with all the necessary files and administrative login credentials. Periodically, we also share quick tutorials via email to help you manage and update your site independently whenever you want.

What information do you need from me before starting the design?

We’ll need a typed document with your content. Depending on your business or goals, this could include your vision, mission statement, product/service descriptions, or any other relevant text.

We also require any images, logos, or branding materials you want incorporated. Don’t worry—our easy content submission process will guide you every step of the way!

Can you customize my existing theme?

Unfortunately, we do not customize themes or templates created by others.

Using external themes limits our control over the code, restricting customization options and potentially affecting site performance. Some themes also have slow load times, which can negatively impact SEO.

Instead, we build all our websites on the Hello Elementor theme – a blank, lightweight, barebones foundation. Building on Hello allows for full customization, optimized speed, and better search engine performance.

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What is hosting?

Hosting is the service that allows your website to be accessible on the internet. Think of it as renting space for your website’s files, images, and content on a server, which makes them visible to visitors when they type in your domain name. Without hosting, your website can’t be viewed online. Our hosting ensures your site runs smoothly and stays available 24/7.

What type of free domain will I get?

You’ll receive a top-level domain (TLD) such as .com, .org, .net, .co, .uk, .us, and more. However, since domains are highly competitive, your preferred choice may not always be available. To avoid disappointment, we recommend providing at least three domain options during checkout, so we have alternatives to work with if your first choice is unavailable.

What if I don’t renew my domain or hosting?

If you don’t renew your domain, it will eventually expire and become available for others to purchase, meaning you could lose ownership of your website’s address.

As for hosting, your website will go offline once the hosting period ends, and you won’t be able to access your files or content.

To avoid these disruptions, it’s important to renew both your domain and hosting on time. We’ll send you reminders ahead of expiration to ensure you don’t lose access to these critical services.

I have a domain already. How does this work?

We will point your domain to the new website or landing page you’ve purchased from us. To do this, we’ll need temporary administrative access to the hosting account where your domain is registered (e.g., GoDaddy). Once we log in, we’ll update your DNS records to connect your domain to your new hosting with us.

Sharing your domain login details with us is secure, and you can change your password once we’re done. Your domain remains under your ownership, and you’ll continue managing any recurring domain fees with your current host.

Please note, the price of the landing page remains the same, even if you have your own domain. Our free domain offer is a complementary service.

How do I transfer my domain to Creative Yadley?

We’re here to make transferring your domain as smooth as possible. You can either have us handle the transfer for you or do it yourself if you prefer:

Option 1: Let Us Handle the Transfer

Simply open a support ticket and provide us with the details of the domain you’d like to transfer. We’ll take care of the entire process, keeping you updated along the way.

Option 2: Transfer the Domain Yourself

If you prefer to handle the transfer on your own, you can do it by clicking this link. Additionally, here’s a quick guide to help you through the process:

How to Transfer Your Domain to Creative Yadley

How do I transfer my domain to another provider?

Transferring your domain away from Creative Yadley is simple. You’ll need to ensure your domain is eligible for transfer, unlock the domain, request the EPP code, and initiate the transfer with your new registrar. For a step-by-step guide, please refer to our full tutorial on How to Migrate Your Domain Away from Creative Yadley.

What happens after the one year of free hosting?

Once your one-year free hosting period ends, you have two options: you can either switch to an alternative hosting provider, or renew your hosting with us. The choice is entirely yours, and we’re here to support you no matter which option you choose!

What happens after my first year of the free domain?

After your first year, to keep your domain active, you’ll need to renew it for $47 per year. This fee includes domain WHOIS protection, DNS management, and continued ownership of your domain. It’s important to ensure timely renewal to avoid the risk of losing your domain to someone else, as domains are governed by ICANN (The Internet Corporation for Assigned Names and Numbers).

Failure to renew on time could result in the domain being released back to the public, so be sure to keep this asset secure!

How do I migrate my website from Creative Yadley?

If you decide to transfer your website from your hosting account with us to a new host, please note that your new hosting provider is responsible for performing the migration and setting up your website on their server. Moving your website away from Creative Yadley will end our complimentary services, including scheduled backups, Elementor Pro licensing, and access to network reports. However, we’ll provide full support to facilitate the migration process.

Here are the steps you should take to do the transfer: How To Migrate Your Website Away From Creative Yadley

💡Note: It is not possible to migrate a website that is suspended. If your website is suspended due to billing issues, please resolve any outstanding payments to enable access to your files and proceed with the migration.

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Do you offer refunds?

All sales are final, and we do not issue refunds for digital products once an order is confirmed.

We highly recommend reaching out to us if you encounter any issues with our products or services—we’re here to assist you! Please note that if you decide to cancel your service, no returns or refunds will be provided.

Can I pay in installments?

For example, if you’re purchasing a $300 Ready-Made Website, Klarna might offer the option to pay in 4 installments of $75 each. This makes it easier to manage your budget.

Please note: There might be transaction fees associated with using Klarna, Afterpay or Affirm. You can find more details about these fees on their respective websites:

Klarna: How Klarna Works
Afterpay: How Afterpay works
Affirm: How Affirm Works

What payment methods do you accept?

We offer a variety of convenient payment options to suit your needs. You can pay using:

Major credit cards: Visa, MasterCard, American Express, Discover, and more.
PayPal: A secure and popular online payment service.
Direct bank transfer: For a more traditional payment method.

Please note: Available payment options may vary depending on your location.

Once you’ve placed your order, you’ll be guided through a simple checkout process where you can select your preferred payment method and enter your billing information.

Are there any additional monthly payments?

No, there are no hidden monthly payments. Your one-time payment covers everything for the service you’ve purchased. The only recurring costs you might encounter are if you choose to renew services like hosting or domain registration after a year, but we’ll always notify you in advance.

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Do I really need a Landing Page?

Yes, especially if you’re running a marketing campaign or want to focus on driving specific actions from your visitors.

Landing pages are critical because they’re designed with a single goal in mind—whether that’s capturing leads, promoting a product, or boosting sales. Unlike general website pages, landing pages eliminate distractions and guide visitors to take specific actions. They are essential for improving conversion rates, measuring the success of your campaigns, and maximizing your return on investment (ROI).

Simply put, if you want to convert more visitors into customers, a Landing Page is a must have in your business arsenal!

When will my Landing Page be ready?

The process is split into two parts: Installation and Customization.

Installation refers to setting up your Landing Page. This includes connecting your domain, creating your hosting account, uploading files to the server, configuring settings, and ensuring everything is functional. This process typically takes up to 72 hours.
Customization involves tailoring the Landing Page to fit your brand. This includes updating images, colors, text, and other design elements. The customization process generally takes only 1 day!

In short, installation gets your Landing Page up and running, while customization makes it uniquely yours.

I already have a domain. How does this work?

That’s great!

We’ll point your domain to the new Landing Page you’ve purchased from us. To do this, we’ll need temporary administrative access to your hosting account (e.g., GoDaddy, Bluehost). Once logged in, we’ll update your DNS records to connect your domain to our hosting platform. Don’t worry about the technicalities—we’ll guide you every step of the way!

Sharing your domain access with us is secure, and you can change your login details once we’re done. Your domain stays under your ownership, and you’ll continue managing any recurring fees with your current host.

Please note that our Landing Page pricing remains the same regardless of whether you have your own domain. The free domain is an optional service we provide at no extra charge.

What happens after I purchase the Landing Page?

Upon completing your order, we will promptly:

Send you a receipt for your payment.
Create your account in our Client Area – essential for ongoing support, accessing your hosting account, receipts, and more.
Configure your preferred domain.
Set up your hosting account.
Send you our Content Submission Guide.

This will all be done fast and efficiently. You’ll receive ticket updates throughout this process to keep you informed every step of the way.

Can I reuse the Landing Page for another campaign?

Absolutely! Just like tailoring a dress, a Landing Page is highly adaptable. Once your campaign ends, you can easily update the same page to fit your next campaign – whether be it a product promotion, service announcement, book launch or whatever else you want to feature. We have dozens of tutorials in our knowledgebase to guide you through editing text, changing images, and making other updates.

If you’d prefer a “done-for-you” service, where we completely overhaul the Landing Page for your next campaign, we offer that for just $200. Whenever you want to refresh it for a new season or promotion, we’re here to assist 😊

How much time do you give me to submit my content?

We encourage you to submit your content as soon as possible after purchase to speed up the customization process. Don’t worry—we’ll provide clear guidance to help you prepare everything easily.

If you need more time, that’s perfectly fine. You can submit your content at your own pace. When you’re ready, simply select a date on our calendar to kickstart your project, and we’ll schedule it based on our availability.

Remember, the sooner you submit, the sooner we can bring your Landing Page to life!

Can I sell my products/services via the Landing Page?

Absolutely! Our landing pages are designed to be highly effective conversion tools. They’re optimized to capture leads and drive sales, whether you’re offering products or services. We’ll incorporate strong calls to action, clear product descriptions, and seamless integration with your e-commerce platform or payment gateway to ensure a smooth customer journey.

Will I retain ownership of the completed Landing Page?

Of course! Once the design phase is completed, we’ll email you all your administrative login credentials. Periodically, we also send you short and sweet tutorials to help you manage and update your Landing Page independently if you choose.

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Do I really need a Landing Page?

Yes, especially if you’re running a marketing campaign or want to focus on driving specific actions from your visitors.

Simply put, if you want to convert more visitors into customers, a Landing Page is a must have in your business arsenal!

What is a Ready-Made Website?

A Ready-Made Website is a pre-designed website that’s ready to be customized and used.

It’s like a pre-built house that you can personalize to your liking.

With us, you get more than just a website—you receive a holistic package that includes one year of FREE hosting, a FREE domain, security features, and top-quality support to help you launch with ease.

When will my website be ready?

The process is split into two parts: Installation and Customization.

Installation refers to setting up your Ready-Made Website. This includes connecting your domain, creating your hosting account, uploading files to the server, configuring settings, and ensuring everything is functional. This process typically takes up to 72 hours.
Customization involves tailoring the site to fit your brand. This includes updating images, colors, text, and other design elements. The customization process generally takes only 1 day per page.

In short, installation gets your website up and running, while customization makes it uniquely yours.

Do I really need a Ready-Made Website?

Yes! If you want a quick and cost-effective way to establish your online presence without the hassle of starting from scratch, then this is the perfect fit for you. With a Ready-Made Website you save time on setup and gain immediate access to professional design, essential features, and ongoing support. You’ll have everything you need to hit the ground running, with clear Calls to Action (CTAs) and conversion-focused elements built right in.

I already have a domain. How does this work?

That’s great!

We’ll point your domain to the new Ready-Made Website you’ve purchased from us. To do this, we’ll need temporary administrative access to your hosting account (e.g., GoDaddy, Bluehost). Once logged in, we’ll update your DNS records to connect your domain to our hosting platform. Don’t worry about the technicalities—we’ll guide you every step of the way!

Please note that our Ready-Made Website pricing remains the same regardless of whether you have your own domain. The free domain is an optional service we provide at no extra charge.

How much time do you give me to submit my content?

We encourage you to submit your content as soon as possible after purchase to speed up the customization process. Don’t worry—we’ll provide clear guidance to help you prepare everything easily.

Remember, the sooner you submit, the sooner we can bring your website to life!

What happens after I purchase the Ready-Made Website?

Upon completing your order, we will promptly:

Send you a receipt for your payment.
Create your account in our Client Area – essential for ongoing support, accessing your hosting account, receipts, and more.
Configure your preferred domain.
Set up your hosting account.
Send you our Content Submission Guide.

This will all be done fast and efficiently. You’ll receive comprehensive ticket updates throughout this process to keep you informed every step of the way.

Will I retain ownership of the completed Ready-Made Website?

Once the design is finished, you’ll have full ownership and control over it. We’ll provide you with all the necessary files and administrative login credentials.

Periodically, we also share quick tutorials via email to help you manage and update your site independently whenever you want.

Can I add more pages later?

Absolutely! If you start with a certain number of TLPs (Top-Level Pages) and decide later that you need more, you can always add them. Each additional page will still be priced at $300, and we can seamlessly integrate them into your existing site.

Does each section on a page count as a new page?

Nope! A single page can have multiple sections (like Home can have a hero banner, services overview, testimonials, and a contact form), and that’s all still considered one TLP (Top Level Page).

You’re only charged per main page, not by the number of sections or elements on that page.

What’s the difference between installation and customization?

Installation refers to the initial setup of your Ready-Made Website, which includes setting up your domain, creating your hosting account, uploading files to the server, configuring settings, and ensuring everything is operational. This process takes 72 hours.

Customization, on the other hand, involves modifying the site to reflect your brand and preferences. This includes changing images, colors, text, and other design elements to make the website uniquely yours. On average, this process takes an average of 1 day per page you want.

Essentially, installation gets your website up and running, while customization tailors it to your specific needs.

I want to add a blog with several posts. Will you charge me for each post?

Nope, don’t worry! The “Price Per Page” only applies to Top-Level Pages (TLPs). These are stand-alone pages such as Home, About, Contact, Services, etc.

Blog posts, product pages, or portfolio items are considered part of your website’s structure and are not counted as individual TLPs. So, you can add as many posts or products as you want without worrying about extra charges!

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What is website management?

Website Management means having us handle the maintenance of your website to ensure it runs smoothly and securely. We take care of everything behind the scenes, so you can focus on your business. It involves two main areas:

a) Technical updates: Include aspects like security updates, software updates, backups, performance optimization, and uptime monitoring.

b) Content updates: Involve making changes to the website’s content, such as text, images, videos, and products.

Please note that Website Management does not include the introduction of new pages or the creation of a completely new website (e.g. rebranding). These are separate services that are billed independently.

Can I manage my own website?

Yes, you can manage your own website if you want. However, this requires technical knowledge, time, and considerable effort.

If you lack the expertise or time, it is often more efficient and cost-effective to outsource website management to professionals. We’re happy to help you with this!

Do you handle security and backups?

Yes, we handle everything from backend security to scheduled backups. We monitor for malware, conduct regular security scans, and make sure that your website is always secure and backed up in case of any issues.

Why do I need website management?

You need website management to ensure your website is:

Secure: Regular security updates and monitoring protect your website from hackers and malware.
Up-to-date: Software updates ensure your website is compatible with the latest technologies and browsers.
Performing well: Optimizing your website for speed and efficiency ensures a positive user experience.
Fresh and engaging: Regular content updates keep your website relevant and engaging for your audience.

How often will my website be updated?

Technical updates happen daily to ensure your website is secure and fully optimized.

Content updates are completed once every month, where you can submit a list of changes, and we’ll take care of them all at once.

Why can't you just do my changes 'Now Now'?

While we understand the urgency of your updates, we prioritize fairness and quality.

Each client is entitled to unlimited changes, but to ensure we manage all our clients’ requests efficiently, we limit content submissions to once per month. This policy ensures no double bookings and that every website gets the attention it deserves. Scheduling your updates in advance helps us maintain high standards and meet deadlines, while giving every client equal access to our services.

Is there a long-term contract?

No, we don’t believe in locking you into long-term contracts. You can choose the service term that suits you—whether it’s a one-time service, 3 months, or 12 months. Pay for what you need, when you need it!

How do I submit content updates?

It’s simple!

You’ll have access to an intuitive drag-and-drop form where you can upload a document with your typed changes. If you prefer, you can use our markup tool to click directly on your website and suggest updates. We take care of the rest!

Can I change or cancel my service term?

Yes, you’re in control!

You can change your service term or cancel anytime—no penalties or hidden fees. We provide the flexibility to adapt to your business needs.

Will my website experience downtime during updates?

No, we take steps to ensure your site remains online while we perform updates. We use a staging site (a clone/copy of your website) to test changes before they go live, so your website remains accessible and functional for visitors.

Can you manage third-party integrations on my website?

Absolutely!

We manage the integration, updates, and troubleshooting of third-party tools (like e-commerce plugins or marketing apps) on your website.

However, we do not manage your third-party accounts themselves, such as logging into your Mailchimp or Facebook to create content for you. You’ll continue managing those accounts independently and handling any related subscriptions or content creation.

We focus solely on ensuring those tools work seamlessly within your website.

What is the difference between website management and web hosting?

Web hosting provides the server space where your website files are stored and made accessible online.

Website Management, on the other hand, involves all the tasks required to keep your website running smoothly and up-to-date, including technical maintenance and content updates.

So when should I submit my changes?

We recommend submitting your content changes as early in the month as possible. The sooner you book your changes, the sooner we can schedule and complete them. Waiting until the last day may limit availability.

How do I request technical updates?

You don’t need to!

Technical updates, such as theme and plugin updates, are automatically handled every day without any action from you. However, if you have a specific concern, feel free to reach out to us anytime.

How will I know if my website is being taken care of?

We provide detailed monthly reports outlining all the updates and improvements made to your site, including uptime monitoring and security checks. You’ll always know how your website is performing and what work has been done.

What are the benefits of using a website management service?

Using a website management service offers several benefits:

Saves time and effort: You can focus on your core business while experts handle your website.
Expertise and experience: You benefit from our knowledge and skills as professionals.
Peace of mind: You can rest assured that your website is in good hands and is being taken care of.
Cost-effectiveness: Our pricing is much more affordable than hiring in-house staff for website management.

The nature of my business requires more frequent updates. What should I do?

If the once-per-month content update policy doesn’t meet your needs, please contact us to discuss your unique situation. We’ll explore how we can best accommodate your requirements to ensure your website stays up-to-date.

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Get Website Management ➚

Submit Your Monthly Content Updates ➚

Get Website Management ➚

Submit Your Monthly Content Updates ➚

Frequently Asked Questions

Option 1: Let Us Handle the Transfer

Option 2: Transfer the Domain Yourself